TERMS AND CONDITIONS

The terms and conditions apply to the use of the www.mellowrae.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions.
If you have any queries relating to our terms and conditions, please contact us before placing an order. So to keep things simple we have tried to clarify our procedures in order that you are fully aware of the terms by which we operate. These terms do not supersede statutory rights under the Sale of Goods Acts.

Descriptions and specifications
Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur.
Payment and retention of title
Items will not be dispatched until payment has been received in full. If, for some reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Mellow Rae until payment in full for the goods is received by us.
Currency
All prices shown in our website are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged in your local billing currency by your credit card provider). Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honor this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.
Postage/Shipping
The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail or UK Parcel Force. We quote a flat rate of £4.95 unless the item is over a certain weight. This would always be shown at the check out before payment is taken.
Delivery times
We aim to dispatch within 2-4 days of receipt of your order. When a product is in stock please allow 5–6 days for UK delivery. If an item is out of stock or a made to order bespoke item, delivery times will be longer, but we will do our best to inform you via e-mail as to how long it might be.
Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
Damages and lost items.
Unfortunately sometimes things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as soon as possible. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.
If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package / Goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming.
Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.
You maybe asked to return the damaged goods but we ask that you do not do this until requested to do so as this may incur additional costs unnecessarily.
Returns and refunds
We endeavor to provide beautiful, carefully wrapped products and we hope you love your new purchases. However, we offer a no-quibble returns policy on all our products, whatever the reason - even if you have just changed your mind. All we ask is that you return the goods to us within two weeks, with a note giving us the reason for the return, and whether you would like an exchange or refund. Please could you retain a Certificate of Posting as unfortunately we are unable to refund for the return postage. Once we have received the item we will then reimburse you for the cost of the item.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent. In the case of faulty goods, we will reimburse you in full (the cost of the product and postage). In the case of non-faulty goods, we will reimburse you for the cost of the product only. Please ensure that these are returned unused and in their original condition (including the packaging).
Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our mailing information to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing.
Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organization and your credit card details are not divulged to us at any time.
Applicable law and courts of jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.
Legal statement
Mellow Rae’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Mellow Rae to the customer. Mellow Rae is the trading name for Mellow Rae.
Copyright
Copyright in the design, text, graphics and photographs contained in the website is held by Mellow Rae.
Mediation
In the event of disagreement between Mellow Rae and its clients which cannot be mutually resolved in a reasonable time period, the Institute of Directors (UK) may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.